Senior Operations Manager

About the Company

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars.

About the Role

As a Senior Operations Manager (Rides) you will lead and scale marketplace operations in Bangkok by driving supply growth, operational excellence, and marketplace efficiency. You will strengthen the driver and fleet partner value proposition, lead strategic initiatives, and collaborate with cross-functional stakeholders to improve marketplace health and customer experience. This is a highly analytical and hands-on leadership role in a fast-paced environment.

Responsibilities

• Build and strengthen the driver and fleet partner value proposition through localized operational, engagement, and growth strategies.
• Lead supply forecasting, capacity planning, and marketplace optimization initiatives to support sustainable business growth and marketplace efficiency.
• Own operational performance by monitoring marketplace and supply metrics, identifying operational gaps, and implementing data-driven solutions.
• Manage budget planning and forecasting processes aligned with market initiatives and strategic priorities.
• Identify local market trends, operational risks, and growth opportunities, and implement initiatives to improve business performance.
• Collaborate with Product, Marketing, Legal, Finance, and Central Operations teams to execute strategic initiatives that drive growth and improve customer experience.
• Continuously improve operational workflows, processes, and team performance to support rapid scaling and long-term sustainability.
• Act as a key stakeholder in local business planning, operational strategy development, and execution.
• Lead, develop, and inspire high-performing operations teams by fostering a culture of ownership, accountability, and continuous improvement.

Qualifications

• 8+ years of experience in operations, strategy, consulting, marketplace management, or a similar fast-paced environment.
• Strong leadership experience managing and developing high-performing teams.
• Highly analytical with proven experience interpreting data, identifying trends, and translating insights into actionable initiatives.
• Hands-on, proactive, and comfortable operating in ambiguous and rapidly changing environments.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience working in high-growth tech companies, marketplaces, mobility, logistics, or consumer-tech environments.
• Communicate effectively in both English and Thai.

Benefits

• Play a key role in shaping the future of mobility in your market.
• Lead high-impact initiatives that directly influence thousands of drivers and riders.
• Collaborate with talented colleagues in a fast-moving, data-driven environment.
• Accelerate your leadership growth with unique career development opportunities.
• Competitive compensation package aligned with your impact.
• Some perks may differ depending on your location.