Key Account Management Senior Manager Thailand

YOUR ROLE

• Contribute business growth through ownership of CEVA commercial relationship regionally with strategic customers across Air, Ocean, Contract Logistics, and Ground & Rail.
• Provide vital interface link between customer regional management team and CEVA internal operations, product, tender, and management.
• Provide primary point of escalation for customers across the Asia Pacific region, build relationship, and solve issues as quickly as possible with the support of the operations teams at country and regional level.
• Deliver performance against Net Revenue targets for the assigned accounts.

WHAT ARE YOU GOING TO DO?

Manage the globally agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean, Contract Logistics, Ground & Rail.

1. Support global strategic reviews of account strategy, account plan and development by working closely with GKAM and regional support growth across different products and countries.
2. Monitor agreed KPI’s for specific accounts to ensure service compliance & customer satisfaction. Work with customers and CEVA internal teams on Continuous Improvement Plans.
3. Monitor Regional DSO of the customer receivables and take necessary actions to ensure sustainable cash flow situation on the nominated accounts.
4. Conduct QBR’s for nominated customers together with the National KAM teams in the key countries.
5. Ensure opportunities are identified early to inform internal stakeholders in advance for proper resource planning increasing our chances of success.
6. Ensure CRM system is properly always maintained with all opportunities.
7. Provide visibility to CEVA management on all the important stakeholders, escalations, and deadlines where their support is required.
8. Work with Product on developing new solutions customized for the Automotive industry and offering competitive advantage against competitors.
9. Maintain a high level of communication and alignment with the OKAM and TKAM assigned on the account to protect profitability and boost efficiency in customer service.

WHAT ARE WE LOOKING FOR?

• Bachelor degree or level of working/thinking;
• Education in transport & logistics;
• 10 years in operations Air or Ocean;
• Familiar with Continuous improvement methodology and analytic and visualisation tools
• Analytical skills;
• Knowledge of supply chain logistics;
• Strong understanding of all global & local applications and SOPs/guidelines as well as regulatory & compliance rules.
• Ability to lead process reviews & facilitate user training.