Service Sales Engineer

Role Purpose

Service Sales (After Sales) role is responsible for providing technical support and after-sales solutions to customers following product delivery. The position focuses on spare parts sales, maintenance services, and customer relationship management to drive long-term customer satisfaction and recurring business growth.

Responsibilities

• Provide technical support and recommendations on product operation, maintenance, and performance.
• Promote and sell spare parts, consumables, and after-sales service solutions including maintenance contracts, repairs, upgrades, and retrofits.
• Coordinate preventive maintenance, inspections, and overhaul activities with service teams.
• Build and maintain strong customer relationships to enhance loyalty and repeat business.
• Prepare and follow up on quotations, proposals, and technical documentation for after-market services.
• Collaborate closely with Service, Engineering, and Supply Chain teams to ensure timely and efficient service delivery.
• Identify sales opportunities and generate leads from existing customers.
• Monitor after-sales performance and prepare regular sales and activity reports.
• Perform other duties as assigned.

Candidate Requirements

Essential Skills & Experience

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, Science (any major), or a related field; Food Science or Microbiology is an advantage.
• 2–5 years of experience in after-sales service, spare parts sales, or service engineering within an industrial environment (preferably air compressors, air filters, or air dryers).
• Strong technical knowledge with good problem-solving capability.
• Effective communication and negotiation skills.
• Proficiency in English, both written and spoken.

Desirable Skills & Experience

• Strong customer-oriented mindset with the ability to build long-term relationships.
• Willingness to travel domestically and internationally as required.