Sales and Service Associate (Full Time) - IKEA Phuket

About the Company

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate shopping centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work and are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Responsibilities

• Drive sales to achieve individual sales target
• Handle key accounts management as assigned by manager
• Provide clients with consultancy of IKEA home furnishing design solutions to match customer’s preference and project budget
• Find new clients or new opportunities to generate sales
• Maintain contact with all clients to ensure high levels of client satisfaction
• Receive and resolve customer complaints and problems in a timely manner
• Provide weekly project pipeline updates to manager
• Proactively establish and maintain relationships with all major developer and corporate clients
• Control vendors on customer delivery plan to meet the schedule and achieve customer satisfaction

Qualifications

• Passion and knowledge of home furnishing, interior design, retail and communications
• Customer service and selling skills are preferred
• Strong knowledge of the food service industry and proven leadership abilities
• Customer-focused, highly analytical and able to multi-task in a high-volume, fast-paced retail environment
• Able to create an environment embracing the IKEA values and diversity of co-workers and visitors

Additional Information

Please apply by 18 June 2026