Customer Service (Freight - Chinese Speaking)

About the Company

Regional Container Lines Public Company Limited

Responsibilities

• Place bookings with carriers, trucking vendors, and related service providers.
• Coordinate customs clearance and shipment arrangements for import and export cargo.
• Monitor shipment status and ensure smooth cargo movement and delivery.
• Update shipment information accurately in logistics and operating systems.
• Create Job Orders, shipping documents, and issue invoices to customers.
• Coordinate quotations, rates, and space arrangements with carrier offices.
• Communicate with customers, overseas agents, and internal teams regarding shipment status.
• Support customer service activities and assist sales team on operational matters.
• Follow up outstanding payments and coordinate with finance team for collection.
• Communicate and coordinate with Chinese customers.

Qualifications

• Bachelor's degree in Logistics or related field.
• 1-2 years of working experience in a Customer Service position in Shipping Business.
• Good command in English.
• Good command in Chinese (HSK 5 or above).

Additional Information

Work location: Panjathanee Tower (Rama 3, Bangkok)