Bar Supervisor

Company Description

Mercure Rayong Lomtalay Villas & Resort, just 2.5 hours from Bangkok, blends authenticity with subtle surprises. The resort offers spectacular and upscale beachfront rooms to sea view Villas. Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

Job Purpose

The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings.

Key Responsibilities

• Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service.
• Ensure all products and services meet brand standards and quality expectations.
• Monitor guest satisfaction and promptly address guest concerns or operational issues.
• Support the achievement of departmental profitability through revenue generation and effective cost control.
• Monitor sales, operating costs, stock levels, par stock, and FIFO procedures.
• Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement.
• Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition.
• Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety.
• Ensure promotional materials and outlet presentation are clean, complete, and ready before operation.
• Supervise, coach, and support bartenders and bar team members to achieve high performance standards.
• Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up.
• Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards.
• Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue.
• Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality.
• Monitor market and beverage trends and recommend opportunities for business growth.
• Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists.
• Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements.
• Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance.
• Perform other related duties and special projects as assigned by the immediate supervisor.

Qualifications

• Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR.
• Strong oral and written communication skills.
• Ability to train and develop team members.
• Ability to work effectively in a team environment and take initiative.
• Excellent organizational skills.

Additional Information

• Good interpersonal skills with ability to communicate with all levels of employees.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.