IT Support Engineer

Responsibilities:

• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Maintaining an updated inventory of software, hardware, and resources
• Able to work independently and in a team environment.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures and adding to the knowledge base of the organization.
• Regular system inspections, equipment inspections, and service inspections

Requirements

• Candidate must possess at least a Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s): Service desk, Technical Helpdesk.
• Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN).
• Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
• Experience with Microsoft Office applications.
• Experience with Windows desktop and server operating systems.
• At least 3 year(s) of working experience in a Windows support / helpdesk role.
• Good communication skills in English & Thai language for both spoken and written.
• Ability to troubleshoot complex software and hardware issues.
• Willing to travel.