Assistant Sales Administration Support

Responsibilities

• Process quotations, tender documents and orders so that customer orders are dispatched, invoiced, and paid for accurately and timely
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately
• Communicate with staff in other areas in the company, such as Customer Care Center and Distribution Center to confirm the status of orders and resolve customer complaints
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements
• Run standard calculations to accurately compile and prepare report statistics such as Sales report, Incentives/commission, travel allowance
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales incentives and expense records; and to generate sales reports and statistics
• Perform background information on Customer accounts, prospects, competitors, and industry trends to support the sales team's activities
• Coordinate with sales team and Distribution Center for goods return management
• Perform other tasks assigned by superiors
• Leadership • Support team/function goals to ensure goals are well-defined and clearly communicated

Skills

• Use databases or other computerized systems to maintain customer records and generate sales reports
• Run standard calculations and prepare sales statistics and incentive/commission reports
• Draft sales documentation, proposals and correspondence
• Respond to customer and internal enquiries regarding orders, availability, pricing and delivery
• Coordinate with Distribution Center for returns and delivery status