QFS Lead - Product Quality

Purpose of the role

Ensure effective implementation of product quality programs in compliance with global and GFSI standards by overseeing in-process QA controls, product evaluation, hold and release activities, and CAPA. Lead consumer complaint investigations, ensure accurate and timely quality reporting, maintain QA documentation, support audits, and provide quality and food safety training to drive consistent product quality performance.

A Taste of What You’ll be doing

• Ensure all sites comply with global product quality standards.
• Ensure product quality performance scores are accurate and reported in a timely manner.
• Lead consumer complaint investigations related to product quality issues.
• Lead the product hold and release process and manage CAPA related to product quality issues.
• Lead the Product Evaluation System (PES) and ensure full compliance with applicable standards.
• Control and monitor in-process QA activities to ensure compliance with established standards.
• Provide quality and food safety training and guidance to all staff.
• Ensure all QA documentation, including procedures and standards, is updated, properly maintained, and filed in a timely manner.
• Support GFSI and global audits related to product quality programs.

We’re Looking for Someone With

• Bachelor’s degree in food science, Food Technology, Microbiology, Biotechnology, or related.
• Minimum of 3 years of working experience in Product Quality, Quality Systems, or Quality Assurance within the food industry.
• Strong knowledge and practical experience in Quality, Food Safety, GMP, HACCP, and GFSI standards.
• Ability to conduct Hygiene, GMP, HACCP, and GFSI audits.
• Effective communication skills with a strong team-oriented mindset.
• Proficient in computer applications.
• Having Ai and digitalization skills is preferred.