Manager, Growth - GrabFood

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

GrabFood Growth and Strategy team is the growth engine of GrabFood. We are consumer-centric, growth-minded, data-driven, and intellectually rigorous. The core missions of the team are to drive platform growth, expand the market, sustainably accelerate customer demand and maximize business efficiency. To achieve this, our team scope includes Strategic Planning & Brainstorming, Data-Driven Experimentation, Deep-Dive Analyses, Project management and Implementation of key projects with cross-functional collaboration.

Get to Know the Role

You will balance strategic planning, team management, advanced analytics, problem solving, project management and stakeholder management - leading day-to-day coordination with related parties i.e. Product, Marketing, Operation, Driver and Merchant team on demand growth initiatives, while using data analysis to gain actionable insights (e.g. promo & incentive optimization, churn analysis, customer segmentation, etc.) and turn them into improvements and new initiatives.

The Critical Tasks You Will Perform

• You will lead a high-performing team to maximize collective performance while encouraging individual career growth.
• You will provide guidance and feedback on daily work for the team to achieve platform growth.
• You will craft strategies to ensure GrabFood's competitive positioning and achieving P&L target.
• You will track performance and analyse short to medium term insights or issues affecting demand growth. This includes P&L performance, customer segmentation, conversion funnel optimization, churn analysis, market scans, competitor, experimentation analyses and others.
• You will design efficient promo, deal, delivery fee structures and other projects to drive sustainable demand growth and work with cross-functional teams to implement those projects.
• You will plan, forecast and manage budget spend on promos and other initiatives on a ongoing basis.
• You will manage multiple projects from end to end in collaboration with key stakeholders.
• You will puild presentations to influence senior stakeholders and promote data driven decision-making.

Qualifications

• A minimum 4 years of relevant work experience in financial services, management consulting, platform business, or technology firms.
• Experience mentoring and encouraging a high-performing team.
• Bachelor's degree in Marketing, Business Administration, Engineering or a related field.
• Proficient in analyzing complex data using Excel (Essential), Tableau and SQL.
• Quantitative discipline with business sense and able to articulate complex analyses to different audiences, and translating these to applicable business insights.
• Proficient in Project management, problem-solving, presentation and communication skills.
• Professional proficiency in spoken and written Thai and English.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.