Service Associate (Teller/CSO)

About the Company

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. Our history spans more than 80 years and we are guided by values – Honorable, Enterprising, United and Committed.

Responsibilities

• Provide timely and accurate banking services to customers via various channels.
• Process transactions efficiently and accurately while ensuring compliance with security policies and procedures.
• Maintain customer accounts by updating personal information and carrying out account maintenance requests.
• Identify and resolve customer queries and complaints promptly within the agreed turnaround time.

Qualifications

• Bachelor's Degree in a relevant field may be preferred.
• Good command of written English.
• Cash handling experience may be required.
• Ability to work under pressure and meet tight deadlines.
• Strong sales skills are a plus.
• Exceptional time management, communication, and customer service skills.
• Knowledge of banking operations and financial products will be an advantage.
• Possession of a valid Life Insurance Broker License, Non-Life Insurance Broker License, or Single License is a plus.

Additional Information

• The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.
• UOB is an equal opportunity employer and will provide accommodations for the recruitment process upon request.