Technical Services Specialist - Thailand

Key Responsibilities

• Provide technical support and advice on BP-Castrol products, applications, and solutions to customers, distributors, and sales teams.
• Support the resolution of customer technical issues and product performance concerns in a timely manner to ensure a positive customer experience.
• Coordinate and support product trials, field tests, and technical evaluations, including interpretation of laboratory and oil analysis results.
• Collect customer feedback, application insights, and market information to support customer retention, demand planning, and business growth opportunities.
• Work closely with Sales, Marketing, Supply Chain, and other internal stakeholders to ensure customer needs are effectively addressed.
• Deliver technical training and knowledge-sharing sessions to sales teams, customers, distributors, and business partners to strengthen product understanding and application capability.
• Monitor technical service performance and identify opportunities to improve customer satisfaction and operational effectiveness.
• Maintain up-to-date knowledge of industry trends, competitor products, and technical developments to provide relevant recommendations and support business growth.

Education

• Bachelor's degree in Engineering, Industrial Technology, Chemistry, or related technical fields.
• Relevant technical certification is an advantage.

Experience

• Experience in technical service, technical support, application engineering, lubrication, or related industrial sectors.
• Sound understanding of lubricant products, industrial applications, and customer operations.
• Experience working closely with customers, distributors, and sales teams to provide technical solutions and support.
• Exposure to product trials, technical evaluations, or troubleshooting activities is preferred.
• Experience in analyzing customer needs and market insights to support business growth is an advantage.

Skills & Competencies

• Strong technical knowledge of lubrication technology, product applications, and industry practices.
• Good understanding of customer requirements, market trends, and competitor activities.
• Ability to build strong customer relationships and deliver excellent customer experiences.
• Effective communication, presentation, and technical training skills.
• Strong problem-solving and analytical skills with the ability to translate technical information into practical business solutions.
• Ability to collaborate and align effectively with cross-functional teams.
• Proficient in using data, dashboards, and insights to support decision-making and continuous improvement.

Additional Information

Travel Requirement: Up to 50% travel should be expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.