Domestic Sale Support

About the Role

Provide support and exemplary service to dealers within the country (4W/2W/Power Product). Serve as the primary coordinator for company’s Dealer Sales Support and coordinate across functions to execute and monitor orders and projects.

Responsibilities

• Receive and respond to dealer inquiries through phone and email communications.
• Collaborate with relevant subsidiaries to fulfill requests and communicate outcomes to dealers.
• Serve as the primary coordinator for company’s Dealer Sales Support.
• Collaborate with purchasing, order planning, cost, pricing, and logistics to execute and monitor project statuses (ETD).
• Monitor and track back orders in the country through backorder reports and track ETA accuracy.
• Prepare and track customer service performance indicators (CS KPI), including daily backorder reports, ETA accuracy, and backorder release speed.
• Coordinate to resolve dealer issues promptly and efficiently.

Qualifications

• Bachelor’s degree or higher in Business Administration, Logistics, Management, or a related field.
• 0–3 years of experience in Dealer Support, Customer Service, Sales Coordination, or Logistics.
• Strong communication and coordination skills in both Thai and English (spoken and written).
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Understanding of purchasing processes, order planning, and shipment tracking (ETD, BO report) is a plus.
• Ability to analyze data and prepare accurate and timely KPI reports.
• Positive attitude, strong teamwork skills, and ability to manage multiple tasks efficiently.
• Experience in the automotive industry will be an advantage.

Additional Information

Working Location: Asian Parts Centre: APC, Wellgrow, Chacheongsao