Senior Associate / Assistant Manager, Operations

About the Company

Funding Societies is the largest unified SME digital loans platform in Southeast Asia. Licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, the company provides THB35 billion annually in business loans to SMEs. In Thailand it operates under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provides direct lending services. Backed by top-tier investors, the company aims to close the SME financing gap while offering short-term fixed-income investment options.

Responsibilities

• Support the AVP/Manager in developing SOPs and operations processes to ensure compliance.
• Leverage technology to drive efficiency and support process automation for SME and investor workflows.
• Work closely with internal stakeholders (sales, credit, legal, finance) to ensure timely and accurate processing of financing.
• Execute end-to-end operations including KYC, offer/contract generation, repayments, customer communication and reconciliation.
• Support crowdfunding, investor communications and related operations activities.
• Support onboarding, conversion and engagement of customers (SME and investors).
• Collaborate with product and data teams to build product/solutions based on initiative requirements.
• Undertake other ad-hoc projects/assignments from VP Operations & CX and Country Head.

Qualifications

• At least 2 years of experience in lending operations, credit admin, lending sales support, factoring operations, or crowdfunding operations.
• Minimum 5 years total work experience.
• Graduate with distinction or post-graduate degree.
• Structured approach with strong attention to detail, critical thinking and problem-solving skills.
• Project management skills.
• Good English communication skills.

Benefits

• Flexible paid vacation, observed holidays, and special leave for birthdays/work anniversaries.
• Flexible working arrangements.
• Health insurance coverage for employees and dependents.
• Mental health and wellness programs, wellness sessions and fitness activities.
• Learning & development programs via internal learning platform.
• Company laptop and tech support.