Service Engineer

About the Role

We are hiring for a Service Engineer in BKK. The Service Engineer will support Sealed Air Equipment & Automation (E&A) to handle engineering works related to Sealed Air equipment and act as an ambassador to influence customers to use Sealed Air materials, spare parts, and services. The Field Service Engineer is a member of the E&A SEA Support Team for Sealed Air / Cryovac / Liquibox packaging business, working with Sales, Field Support, Product Support, and Application Support to proactively solve packaging machine problems in customer environments.

Responsibilities

• Installation and commissioning of equipment at customer plants.
• Attend breakdowns and resolve machine issues for customer satisfaction.
• Provide maintenance per service agreements or sales contracts.
• Promote and sell service agreements and spare parts; scout field service opportunities to increase utilization.
• Conduct equipment audits with application specialists or sales to ensure optimal machine settings.
• Develop strong customer relationships to expand equipment and service business.
• Recommend spare parts stock and identify gaps.
• Comply with Sealed Air policies regarding personal and machine safety.
• Prepare and distribute service reports and ensure timely reporting using Sealed Air official reporting media.
• Maintain and update records related to customer equipment.
• Suggest equipment improvements to the Engineering team based on field experience.
• Provide remote support for troubleshooting packaging equipment problems.
• Read and understand mechanical assembly drawings, bills of materials, and electrical schematics.
• Prepare detailed and accurate service call reports and assist on other duties/projects, including creation or proof/edit of service procedures and documentation.
• Travel up to 80%.

Qualifications

• Degree in Electronics/Mechatronics or equivalent education paired with experience.
• Minimum 4 years' field service experience at a national or international level; experience with VFFS and aseptic packaging preferred.
• Demonstrated experience in manufacturing or service-based industry and equipment installation, preferably packaging machinery.
• Experience servicing and troubleshooting automated systems, including electric, pneumatic, and mechanical systems.
• Proven success diagnosing Allen Bradley PLC-driven control systems; ability to connect PLCs for troubleshooting preferred.
• Proven communication skills in English, both written and verbal.
• Able to work alone at customer sites, travel frequently, and be flexible with working days and hours.
• Comfortable with MS Word, Excel, PowerPoint, and Outlook.
• Applicants must have permanent work rights for Thailand.

Skills

• Action oriented; customer focus; learning on the fly; problem solving and root cause analysis; logical and analytical thinking; combination of technical and soft skills.