Global Social Media & Community Operations Specialist

About the Company

Hytech is a global management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We empower our clients with comprehensive consulting solutions and robust middle- and back-office support, enabling streamlined operations and forward-thinking strategies.

With a team of over 2,000 professionals, Hytech serves a diverse portfolio of clients, including the world’s second-largest CFD trading platform and several leading cryptocurrency exchanges. Our global presence spans across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.

Responsibilities

• Manage day-to-day operations and strategy for Vantage’s global social media accounts (Twitter/X, LinkedIn, Facebook, Instagram, YouTube, etc.) and build a multi-account matrix (brand main account, market analysis accounts, customer service accounts) to grow followers and engagement.
• Develop localized operational strategies for different regions (Europe, APAC, Middle East, etc.) to ensure brand consistency while aligning with local cultural norms.
• Plan and execute brand content and creative calendars covering market trend analysis, trading education (e.g., “What is spread?”, “Risk Management”), brand stories, and customer testimonials; transform professional financial products into accessible, engaging social content.
• Independently produce bilingual content: high-quality English copy for global markets and Chinese copy for Chinese-speaking markets, ensuring accurate professional terminology and an authoritative yet approachable tone.
• Utilize generative AI tools to assist daily tasks, establish AI workflows to improve content output efficiency, and enable high-frequency, high-quality social media updates.
• Monitor social media comments and direct messages, build an efficient customer service response mechanism for non-sensitive inquiries, manage trading communities, and collaborate with analysts on interactive activities.
• Use AI-powered sentiment monitoring tools to track brand reputation in real time, prevent and address potential PR crises, and ensure compliance with regulatory requirements for financial advertising.
• Support marketing campaigns and KOL/influencer partnerships (livestreams, interviews, reviews), managing partnership content and ensuring full compliance with regulatory requirements (no promises of returns, full risk disclosures).
• Analyze social media data, generate monthly review reports using AI analytics tools, and continuously optimize delivery strategies.

Qualifications

• Bachelor’s degree or above in Marketing, Journalism & Communication, English, New Media, or related fields; 3+ years of social media operations experience.
• Prior experience in fintech, forex brokerage, banking, or investment institutions preferred; knowledge of CFD/forex/stock trading basics is a plus.
• Native-level Chinese and professional-level English (CET-6+/IELTS 7.0+); able to read overseas financial news (Bloomberg, ForexLive) fluently and write marketing copy in natural, authentic English.
• Strong brand awareness and the ability to operate with a brand-first mindset, consistently conveying a professional and trustworthy image.
• Heavy user of AI tools with practical experience in applying AI to image processing, video editing, SEO optimization, data analysis, and content production workflows.
• Strong stress tolerance, data sensitivity, and excellent cross-departmental communication skills.

Skills

• Social media operations, digital marketing, content creation and brand marketing with experience in bilingual copy (English / Chinese).
• Experience using AI tools / LLMs for content production and data-driven analytics to inform strategy.
• Ability to manage KOL/influencer partnerships and ensure regulatory compliance for financial advertising.