Service Sales Engineer

About the Role

The Service Sales Engineer is a customer-facing role responsible for driving service and aftermarket sales while ensuring excellent delivery service for compressor solutions. The role combines technical expertise with commercial acumen to develop customer relationships, promote service offerings and new machines, and coordinate execution through internal teams and partners.

Responsibilities

• Act as the primary customer-facing contact for service-related inquiries, proposals, and ongoing support.
• Develop, manage and grow relationships with existing customers and identify new service and retrofit opportunities.
• Promote service portfolio including compressor overhauls, exchange programs, training solutions, and new machine sales.
• Prepare, present and follow up on commercial quotations for overhauls, service contracts and upgrades, ensuring timely submission and closure.
• Achieve order intake and margin targets through value-based selling and effective negotiation.
• Coordinate planning and execution of compressor overhauls including scheduling, resource alignment and customer communication.
• Support execution of contracted service jobs and act as a bridge between customers and internal service teams.
• Support resolution of complex technical issues, warranty cases and escalations with engineering and regional experts.
• Ensure high customer satisfaction by focusing on responsiveness, availability and speed of response.
• Align and cooperate with regional/global colleagues and ensure compliance with internal processes, reporting standards and safety requirements.

Qualifications

• Relevant technical education in mechanical, electrical, refrigeration or similar.
• Minimum 3 years' experience in refrigeration or compression service, maintenance, repair and commissioning.
• Service sales or customer-facing commercial experience is a strong advantage.
• People management or team leadership experience is an advantage.
• Strong mechanical and electrical skills with hands-on service experience and solid knowledge of refrigeration and compression processes.
• Proven troubleshooting and problem-solving capabilities and basic knowledge of automation and control systems.
• Good reporting and documentation skills.
• Strong customer orientation with a consultative sales mindset, pricing and margin awareness, and effective communication skills.
• English (pre-intermediate or better) required; coaching and training skills preferred.