Learning and Development Trainer (Thai)

About the Role

Job Purpose: Conduct training and develop different set of materials that will help to mold our operations staff into achieving the company's goals and standards.

Work arrangement: Onsite. Employment type: Full-time.

Responsibilities

• Assess training needs analysis through survey and interview within organization
• Follow training plan to conduct operational training related to business for all employees, especially for CS and other Operations team members
• Monitor and evaluate training programs to ensure effectiveness
• Deliver product training, back-office system training, and product refresher courses for all related departments
• Prepare training material for all new products and new features and arrange related training schedules to ensure timely information delivery
• Collaborate with subject matter experts from different departments to support training schedule effectiveness upon completion
• Assist on workshop programs and Language Exchange Club
• Organize external training programs for respective languages
• Conduct new employee orientation within the organization
• Assist with input for the Learning Management System
• Perform ad hoc training-related tasks

Qualifications

• Bachelor's degree in Education, Mass Communication, AB Communications, or equivalent
• Excellent English communication skills (written and verbal)
• Experience in training for Customer Service, Operations, Sales, or Marketing
• Background in BPO is a plus
• Experience in training expatriates
• Intermediate MS Office skills (Excel, PowerPoint, Word)
• Experience handling different learning management systems is preferred
• Ability to work collaboratively with team members