Onsite IT Support Specialist

About the Role

Onsite IT Support Specialist at TECEZE providing Level 1 and Level 2 end-user support. Long Term contract role. Client: HCL /Haleon. Payroll: Teceze Pvt Ltd.

Responsibilities

• Provide Level 1 and Level 2 support for end-user devices and applications.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
• Support Windows operating systems and Microsoft 365 applications (Outlook, Teams, OneDrive).
• Manage user accounts, permissions, and access requests through Active Directory.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Support mobile devices including smartphones and tablets.
• Perform software installations, upgrades, and patch management; handle IMAC activities (Install, Move, Add, Change).
• Provide support for video conferencing and meeting room technologies.
• Maintain IT asset inventory and documentation.
• Log, track, and resolve incidents and service requests through ticketing systems; coordinate with vendors and internal teams for issue resolution.
• Ensure compliance with IT security policies and procedures.

Technical Skills

• Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive)
• Active Directory; Azure AD (preferred)
• Networking: TCP/IP, DNS, DHCP, VPN support, Wi-Fi troubleshooting
• ServiceNow / Jira / Remedy and remote support tools
• SCCM / Intune (preferred)
• End user computing, hardware troubleshooting, printer and peripheral support

Preferred Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Microsoft certifications are an advantage.
• Experience in corporate desktop support or EUC environments.

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple tasks.
• Team-oriented and proactive approach to problem-solving.

Additional Information

• Work arrangement: onsite
• Site Address: 55 Wave Place Building, 13th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330, Thailand