Supply Chain Officer

Responsibilities

• Customer Service & Order Management: Manage order processing and ensure timely communication with customers; coordinate with 3PL warehouses and local transport providers for delivery and collection; issue invoices, billing statements, and receipts; handle customer complaints and support claims and product returns; process sample orders efficiently.
• Procurement & Inbound Logistics: Issue purchase orders to overseas and local suppliers (intercompany, external vendors, toll manufacturers); coordinate import shipments with forwarders through to warehouse delivery; perform goods receipt in system and validate 3PL reports and documentation; collaborate with Sales on stock availability and demand planning.
• Export & Logistics Coordination: Manage export shipments with forwarders for intercompany and third-party customers; prepare export documentation and ensure compliance with customs requirements.
• Logistics Cost & Vendor Management: Review transportation costs and negotiate rates with logistics providers; optimize order allocation for cost efficiency; manage cargo and transportation insurance.
• Reporting & Inventory Management: Prepare sales, purchasing, and logistics cost reports; maintain accurate records and documentation; conduct stock counts and reconciliation activities; support financial reporting and annual physical inventory.

Accountabilities

• Assess customer reliability and collaborate with Finance to mitigate fraud risks; ensure compliance with customer service procedures and internal controls; contribute to cost optimization initiatives within local logistics operations.

Qualifications

• Bachelor’s degree in Business, Science, or a related field.
• Minimum 3–5 years of experience in customer service, logistics, or supply chain operations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Good written and spoken English communication skills.
• Strong organizational and multitasking abilities; high level of accountability, resilience, and self-motivation; excellent interpersonal and stakeholder management skills.