PRADA Instore High End Manager, Emporium

About the Company

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

About the Role

As an In-store High-End Manager you will play a pivotal role in driving the success of our luxury brand’s boutique. Your primary responsibilities will be to oversee and execute high-end sales, build and maintain strong client relationships, and develop new business opportunities across key luxury categories including exotics, fine jewelry, made-to-measure (MTM) and made-to-order (MTO) personalized products. Your objective is to maximize sales performance and strategically grow our high-end client portfolio with a strong focus on recruiting new clientele.

Responsibilities

• Drive sales in high-end categories, ensuring an exceptional luxury experience tailored to each client.
• Develop expertise in exotics, fine jewelry, MTM, customizable products and high-end materials orders to provide insightful and personalized consultations.
• Maintain and exceed individual and store sales targets, delivering outstanding customer service in line with the brand’s standards.
• Collaborate with internal store teams to facilitate product orders, special requests, and exclusive purchases, aligning with store managers on client proposals and conversion goals.
• Lead by example, coaching and inspiring the team in luxury sales techniques and best practices.
• Identify and recruit high-potential clients, cultivating relationships through exclusive events, private appointments, and personalized outreach.
• Develop and execute strategies to enhance client retention, maintaining an updated and segmented client database and leveraging CRM tools for targeted outreach.
• Stay ahead of industry trends and competitor activities to attract ultra-high-net-worth individuals (UHNWI) and affluent clients, and work with Head Office teams to create bespoke experiences.
• Partner with store leadership, merchandising and inventory teams to ensure optimal product presentation, stock levels and brand representation.
• Provide feedback to senior management regarding client preferences, market trends and opportunities for growth, and ensure all high-end transactions are handled with discretion and professionalism.

Qualifications

• Minimum 10+ years of experience in luxury retail, preferably in high-end sales categories such as fine jewelry, exotics, or bespoke products.
• Proven track record of success in sales and client development, particularly with UHNW and top-VIC clients.
• Deep understanding of the luxury sector beyond fashion, including consumer behavior and market dynamics; expert-level knowledge of luxury craftsmanship, materials, and customization processes is highly desirable.
• Strong network and demonstrated ability to acquire and develop new clients through strategic outreach and events.
• Excellent communication, negotiation and interpersonal skills.
• Ability to work flexible hours, including weekends and evenings, to accommodate client schedules.
• Proficiency in multiple languages can be advantageous.

Additional Information

Joining our Company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates and is committed to building a fair and respectful workplace for all.