Guest Relations Executive (Arabic Speaking)

About the Company

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

About the Role

The primary responsibility is to provide impeccable services to guests. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest inquiries, requests, and comments promptly and efficiently, ensuring their stay in the hotel is to their fullest satisfaction.

Responsibilities

• Take reservations and manage bookings
• Greet and register guests on arrival
• Provide outstanding guest service throughout guests' stay
• Settle guest accounts upon check-out
• Handle guest inquiries, requests and comments promptly and efficiently
• Ensure guest satisfaction during their stay

Qualifications

• Arabic speaker; fluent in Arabic and English
• Prior direct experience in Hotel Front Office and F&B operations preferred
• Excellent communication skills
• Able to work in shifts, weekends and public holidays
• Computer skills in MS Office
• Experience operating/using Property Management Systems (PMS) preferred; Opera experience preferred

Additional Information

Property Info: Anantara Siam Bangkok Hotel combines an unrivalled location with iconic design and gracious hospitality. High chandeliered ceilings, hand-painted silk murals and lush gardens provide a feeling of sanctuary in this city that never sleeps. Venture out and explore, with the skytrain just steps away. Wander on foot to Bangkok's most exclusive malls, just around the corner. Return for award-winning dining and unwinding at Anantara Spa. A tropical oasis in the most exclusive location. Designed with contemporary décor blends with comfortable, elegant furnishings and distinctive Thai elements, creating a luxuriously serene ambience. Luxurious city living, plush comforts are enjoyed with views over tropical gardens, the pool or the private golf course. Unwind at the hotel with world-class facilities and services.

Company Location: Anantara Siam Bangkok Hotel