Audit Support - Resource Planning Officer

About the Role

Location: Bangkok, Thailand
Rank: Junior
Company: KPMG in Thailand
Employment: Full-time, Onsite

KPMG in Thailand is seeking a Resource Planning Officer to support resource allocation within the Audit function. This role optimizes resource utilization by ensuring the right professionals, with appropriate skills and experience, are aligned to client engagements. The role collaborates closely with the Resource Planning Manager, Audit Managers, and key stakeholders to deliver data-driven insights, maintain structured planning processes, and contribute to continuous improvement initiatives.

Responsibilities

• Manage staff booking requests and accurately update resource allocations in the system.
• Collect, clean, and validate resource planning data (capacity, demand, utilization, staffing allocation) from multiple sources.
• Prepare recurring reports (weekly, monthly, quarterly) with clear analysis of key trends and mitigation plans.
• Support dashboard updates and perform data quality checks using Excel and Power BI.
• Plan and execute resource allocation by matching staff skills, experience, and availability with engagement requirements.
• Monitor staff workload and address resource shortages; provide recommendations and alternative solutions during resource constraints or scheduling conflicts.
• Coordinate with Audit Managers, HR, and Learning & Development to support training planning and alignment with resource capability requirements.
• Serve as the first point of contact (help desk) for audit resource-related issues and inquiries.

Qualifications

• Bachelor’s degree in Business Administration, Economics, or a related field.
• Minimum 2 years of experience in resource planning, workforce planning, or a client service environment.
• Basic project management skills.
• Negotiation, conflict management and stakeholder management skills.
• Strong organizational and prioritization skills; high attention to detail with strong ownership and follow-through.
• Effective communication and coordination with multiple stakeholders.
• Good command of Thai (Native) and English (both written and spoken).
• Proficiency in Microsoft Excel (e.g., PivotTables, XLOOKUP/VLOOKUP); knowledge of Power BI is an advantage.