Account Manager (POSM)

About the Role

At Tag, we bring big ideas to life. As a leading creative production and sourcing partner, we work with some of the world’s biggest brands and agencies, delivering content at scale to create campaigns that are more impactful, more effective and more efficient. We are committed to promoting an inclusive, equitable and diverse culture where each employee feels supported and empowered. The Account Manager is responsible for client engagement and project management service including requesting quotes, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. This role focuses on developing relationships with customers, connecting with key business executives and stakeholders, liaising with cross-functional internal teams to improve the entire customer experience, and identifying new business opportunities among existing customers.

Responsibilities

• Provide technical input and advise on print, POSM, visual merchandising and premium projects
• Oversee and assist with the procurement of clients' marketing collateral, delivering on time, to specification, to quality and to contractual targets
• Project management of campaigns and components
• Develop strong relationships with clients' brand teams
• Develop strong relationships with suppliers
• Implement and use Tag’s reporting tools
• Measure customer satisfaction and take appropriate action
• Measure KPIs and service standards against agreed and obligated levels
• Predict potential areas of shortfall and implement remedial action as necessary
• Work alongside the Account Director to coordinate the activities of the Account Management team
• Work with colleagues in other markets and the central support teams to consolidate production and coordinate multi-country campaigns
• Provide support for Account Director and Account Executives as required
• Identify potential areas of conflict and escalate to the Account Director where appropriate
• Act as an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues

Qualifications

• Educated to degree level or equivalent
• 3+ years of Advertising Services experience
• Knowledge of Print, POSM, Digital and Visual merchandising production is preferred
• Experience in beauty or luxury goods industry, in either purchasing or production management would be beneficial
• Detail oriented, highly organised, with a systematic approach to tasks
• Capable of working in a fast-paced environment with excellent project and client management skills
• Strong communicator and great team player
• Will need to be a multi-tasker, able to use initiative, and have a problem-solving attitude; able to operate independently and remain focused under pressure