Sales Associate (SA)

About the Role

We’re hiring: Sales Associate (SA)
Location: Bangkok (Rama 3), Thailand (on-site)
At I.C.C. International PCL., we are a leading force in Thailand’s Retail and FMCG sectors, backed by more than 62 years of industry heritage. We represent a diverse portfolio of premium brands and are committed to delivering excellence, innovation, and long-term value to our customers.

Responsibilities

• Deliver an exceptional, world-class service experience to luxury clientele through personalized consultation, styling expertise, and relationship-driven selling.
• Cultivate and maintain long-term client relationships by leveraging CRM tools, clienteling strategies, and proactive follow-ups to drive repeat purchases and brand loyalty.
• Achieve and exceed individual and store sales targets while contributing to overall store KPIs including conversion rate, ATV (Average Transaction Value), and UPT (Units per Transaction).
• Support daily store operations including inventory management, stock replenishment, and accurate merchandise handling to ensure operational efficiency.
• Execute visual merchandising standards in alignment with brand guidelines to ensure premium presentation and consistent brand storytelling.
• Actively participate in campaign launches, in-store activations, and promotional initiatives to maximize customer engagement and sales performance.
• Monitor daily sales performance and proactively suggest improvement ideas to enhance commercial results and customer experience.
• Support Store Manager in floor supervision, daily briefings, and mentoring junior team members when required.
• Maintain the highest standards of grooming, professionalism, and store presentation in accordance with luxury retail expectations.
• Demonstrate strong product knowledge and brand heritage understanding to consistently deliver elevated brand storytelling.
• Develop operational and leadership capabilities with the objective of progressing toward Senior Sales or Store Management roles.

Qualifications

• Minimum 2–4 years of experience in luxury or premium retail environment, preferably within fashion, accessories, lifestyle, or beauty categories.
• Proven track record in achieving sales targets and delivering high-quality client engagement.
• Strong interpersonal and communication skills with the ability to build and nurture long-term client relationships.
• Passionate about luxury retail, brand excellence, and delivering superior customer experience.
• Positive, proactive attitude with strong ownership mindset and readiness to take on leadership responsibilities.
• Proficient in POS systems and retail operations; familiarity with CRM tools and basic Microsoft Office (Excel / PowerPoint) is an advantage.
• Fluent in Thai; English or Mandarin proficiency is a strong advantage, particularly in high-tourism locations.

Benefits

• Be part of an established organization with a long-standing and trusted brand heritage.
• Work alongside passionate teams in a dynamic, fast-paced industry.
• Enjoy strong career development opportunities and a competitive compensation package.

Additional Information

• Location: Bangkok (Rama 3) — on-site.
• Please note: Only shortlisted candidates will be contacted by our HR team.