Customer Success Manager - Thailand

About the Company

Salesforce is the #1 AI CRM. The company focuses on AI-driven customer success, innovation, and workplace transformation through Agentforce. Salesforce seeks candidates passionate about driving business and societal impact through AI and CRM technology.

About the Role

Location: Bangkok, Thailand. Office-flexible role with an expectation to be in office 3 days per week. Professional fluency in Thai and English required.

We are seeking an exceptional Customer Success Manager to lead complex, high-value customer engagements on the Signature Success plan. The role acts as a strategic advisor and technical orchestrator, driving large-scale digital transformation and maximizing customer ROI on the Salesforce platform.

Responsibilities

• Own and execute a Signature Success roadmap, leveraging Salesforce Signature resources to drive business value realization.
• Lead a matrixed team of Success Architects and Specialists; host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
• Act as a digital strategy thought leader, aligning multi-cloud capabilities (Sales & Service Cloud) with customers’ P&L goals and industry domain.
• Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
• Drive adoption, performance, and engagement to prevent attrition and identify opportunities for additional Salesforce capabilities.

Qualifications

• Professional fluency in Thai and English to lead workshops, governance calls, and strategic sessions with Thai customers.
• 3+ years of relevant experience in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills with demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Industry-relevant expertise and understanding of the industry impact on customer business.
• Excellent communication skills and ability to translate technical concepts into business terms.
• Technical mastery of Salesforce Sales & Service Cloud platforms; comfortable discussing architecture, use cases, and configuration.
• Proven program management skills for managing highly-matrixed organizations and complex enterprise-level execution plans.
• Consulting mindset, analytical ability, and agility to learn quickly in a fast-paced technical environment.

Preferred Qualifications

• Salesforce Admin Certification (strongly preferred).
• Additional Salesforce Consultant certifications (Sales Cloud, Service Cloud, or Data Cloud).
• Deep experience in industry domains such as FSI, Retail, or Manufacturing related to CRM use cases.

What We Offer

Benefits and resources to support work-life balance and growth, with AI agents to accelerate impact. Opportunities to work on AI-driven CRM innovations and shape customer experiences.

Additional Information

• If you need a reasonable accommodation during the application or recruiting process, submit a request via Salesforce’s Accommodations Request Form.
• Salesforce uses AI tools to assist recruiters in assessing candidates; humans make final hiring decisions. See the Candidate Privacy Statement for details.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination; candidates are assessed on merit, competence, and qualifications.