Loss and Damage Operation Team Lead (SPX Express)

About the Role

Lead Loss and Damage operations to measure, track and improve team performance on damage, loss and stuck items, and deliver KPI reporting for internal stakeholders and customers.

Responsibilities

• Measure and track team’s key performances of damage and generate reports using appropriate tools and techniques
• Manage day-to-day loss, stuck and damage performance; identify key bottlenecks and react quickly to resolve issues
• Identify key risk areas in the network operation and design mitigation strategies
• Identify opportunities in processes (forecast, planning, physical processes) to improve cost, quality and lead time
• Draw up business cases for improvement ideas to convince stakeholders to change processes
• Collect data and set up improvement processes after data analysis
• Prepare reporting tools/templates for KPIs for internal stakeholders and customers
• Manage multiple internal and external stakeholders to align on a single goal and direction

Qualifications

• Bachelor's degree in Engineering; Economics; Logistics, Supply Chain Management, Business Administration, or a related field
• 2+ years of logistics industry experience, particularly in operations excellence and/or supply chain analysis is a huge plus
• Excellent communication skills; experience in project management, especially managing large-scale cross-functional projects with multiple stakeholders, is a plus
• Strong analytical skills — able to analyze complex data independently and make data-driven decisions
• Strong sense of ownership with a hands-on mentality and eagerness to take initiative and deliver targets
• Advanced Excel skills and PowerPoint/Slide presentation; SQL is a plus