Quality and Document Control Specialist

About the Company

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. ABB's Service Division partners with customers to improve the availability, reliability, predictability and sustainability of electrical products and installations, offering product care, modernization and advisory services.

Responsibilities

• Responsible for a local organizational unit, including building and maintaining quality culture, systems, tools, and competent teams to achieve and exceed customer expectations.
• Establish and maintain documentation control systems to ensure accuracy, accessibility and regulatory compliance of documents.
• Support communication related to quality management within area of responsibility and ensure compliance with quality standards.
• Continuously identify and address risks and opportunities related to quality management and documentation control.
• Use quality data analytics to identify risks, failures and non-conformances, and facilitate resolution of customer cases via robust root cause analysis.
• Collaborate with local functions to reach organizational targets and drive continuous improvement and sustainable solutions.

Qualifications

• Bachelor’s degree in Electrical Engineering or related field, with strong knowledge of electrical equipment and power systems.
• 3–5 years of experience in Quality, Document Control, or Compliance within electrical or manufacturing industries.
• Proficient in DMS and quality management tools (Autodesk Forma Build is a plus).
• Strong knowledge of ISO standards and audit/compliance processes.
• Skilled in data analysis and continuous improvement methodologies (e.g., RCA, PDCA).
• Excellent communication skills with ability to work cross-functionally; fluent in Thai and English.

Skills

• Document management systems and quality management tools
• ISO standards, audits and compliance processes
• Root cause analysis (RCA) and PDCA continuous improvement
• Quality data analysis to identify and resolve non-conformances

Additional Information

• Work model: hybrid.
• This role contributes to ABB's electrification service in Thailand.
• Reports to: Local Business Service Manager.