Claims Manager

About the Role

Handle end-to-end Property & Casualty (P&C) claims services for corporate clients as Claims Manager at Lockton Wattana Thailand.

Responsibilities

• Handle end-to-end Property & Casualty (P&C) claims services for corporate clients.
• Serve as the main contact person for all claims-related matters and provide professional client support.
• Guide clients through claims procedures, policy coverage, required documents, and claim timelines.
• Coordinate with insurers, loss adjusters, legal advisors, forensic specialists, and internal teams to ensure efficient claims resolution.
• Monitor claim progress and provide regular updates to clients and stakeholders.
• Prepare claims reports, executive summaries, and loss records for management and clients.
• Support meetings, investigations, and discussions related to complex or high-value claims.
• Ensure compliance with company policies, regulatory requirements, and data privacy standards.
• Identify opportunities to improve claims processes and service quality.
• Provide claims-related guidance, training, and advisory support to clients when required.
• Perform other duties as assigned by management.

Qualifications

• Bachelor’s degree or higher in Insurance, Statistics, Risk Management, Law, Business Administration or related fields.
• Minimum 5–10 years of experience in Property & Casualty claims handling or related insurance functions.
• Strong knowledge of P&C insurance products, policy wording, and claims management processes.
• Excellent analytical, negotiation, communication, and stakeholder management skills.
• Customer-focused mindset with strong problem-solving abilities and attention to detail.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Proficient in Microsoft Office applications; experience with claims management systems will be an advantage.
• Good command of spoken and written English.