Institutional Sales Manager (Mandarin Speaker)

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We leverage digital assets and blockchain to build an inclusive financial ecosystem with products across trading, finance, research, payments, institutional services and Web3.

About Binance VIP & Institutional Team: Built by the world's largest digital asset exchange, the team offers access to digital asset solutions for VIP and institutional clients, serving participants such as HFT and proprietary trading firms, hedge funds, asset managers, family offices, market makers, brokers and investment banks. Work in a global team, travel to meet clients and participate in bespoke events.

Responsibilities

• Acquire and develop trust relationships with a portfolio of major clients (global institutional/VIP clients)
• Expand relationships with existing customers through sustained communication and deep understanding of their needs
• Build key customer service processes and systems, formulate management rules, and track status of key customers
• Analyze user behavior to find hidden needs, produce key customer analysis reports, and coordinate with internal teams to provide optimal service solutions and product feedback

Qualifications

• 3–10 years' experience in sales and client services with an international financial background (banking, investments, FX sales)
• Proven sales experience (customer acquisition/origination) with clear sales KPIs
• Existing client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers, brokers, futures institutions or commercial banks
• Familiarity with CRM tools
• Experience working autonomously within a sales team and with regional sales teams; experience attending and hosting events to acquire new customers
• Fluency in English required to coordinate with overseas partners; Mandarin speaker (as per role title)
• Strong communication, flexibility, relationship maintenance and sales skills; able to work under pressure
• Passionate about crypto; industry experience is an advantage

Benefits

• Competitive salary and company benefits
• Opportunities for career growth and continuous learning
• Work-from-home arrangement (may vary depending on business team)

Additional Information

• Binance is committed to being an equal opportunity employer
• We may use AI tools to support parts of the hiring process; final hiring decisions are made by humans