Client Services Executive - Thailand Remote

About the Company

CARMA is a global leader in media intelligence, committed to helping organisations harness the power of data and insights to drive impactful communication strategies and business growth. Our AI-enabled media monitoring and analytics solutions cover a wide spectrum of channels and languages, empowering clients to stay ahead in an ever-evolving market.

About the Role

• Execute onboarding and training for 1 client
• Handle inquiries and requests from client and address their needs
• Work closely with Client Services team to proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues

Qualifications

• Minimum 1 year of relevant Client Services, Account Management, or Business Development experience, preferably in the media, consultancy, tech, PR & communications, or market research industry
• Years of experience required: 1-2 year
• Key technical or functional skills: Microsoft Office proficiency (Excel, Word, PowerPoint); email and chat handling
• Experience in handling any SAAS platforms would be an additional advantage
• Soft skills: Good communication skills, Service-minded attitude, Problem-solving ability, Attention to detail
• Languages required: English and Thailand

Benefits

• This job is fully remote based