Food and Beverage Manager (Dusit Princess Srinakarin)

About the Role

Managing the department and maintaining guest service and F&B standards to meet market needs & guest expectations. In charge of overall supervision, planning, training, coordinating and communicating with staff within the department and able to identify market needs and trends in F&B.

Responsibilities

• Maintain guest service & F&B standards to meet market needs and guest expectations
• Overall supervision, planning, training, coordinating and communicating with staff within the department
• Identify market needs and trends; develop menus to meet market needs
• Ensure tidiness & cleanliness of staff uniforms and maintain grooming standards for all personnel
• Recruiting and selecting employees; ensure all new F&B employees undergo a complete introduction program
• Act as service staff when necessary and provide assistance to staff during peak periods
• Motivate staff, provide good morale, coach and counsel staff, and evaluate performance
• Report immediately regarding any unusual events and perform other duties as assigned by the General Manager and EAM
• Administer personnel actions on leaves & overtime requests, disciplinary actions and commendation
• Conduct daily briefings/de-briefings in the absence of the Department Head and acknowledge/screen daily work schedule
• Propose effective duty rosters to ensure sufficient manpower according to business volume
• Establish two-way communication with related departments and maintain good relationships and cooperation with all departments and guests
• Know and understand job descriptions and policies relating to the department; check and improve service standards established by the company
• Recognize good quality products and presentation; supervise staff activities to maximize revenue and minimize costs
• Conserve energy and water without decreasing guest comfort; manage waste by reducing and recycling and encourage careful resource use
• Communicate effectively with guests, clients, business partners and staff; act as a salesperson to promote the hotel’s image and business
• Participate in community projects or activities to promote the hotel’s image and improve community relationships
• Reports to General Manager / Executive Assistant Manager

Qualifications

• Minimum education: bachelor's degree in Hotel Management or relevant discipline
• Minimum 4-5 years F&B experience in a similar capacity, preferably in a 5-star class environment
• Good knowledge of principles and practices within the Food & Beverage / Hospitality profession, including people management and food & beverage management
• Excellent English communication skills both written and spoken
• Computer literate
• Possess professional disposition with excellent communication and interpersonal skills