Service Supervisor

About the Role

Otis & Sigma is expanding its service operations in Thailand and is seeking a Service Supervisor (Senior Associate, Field Services) to lead field service teams and deliver safe, reliable, and high-quality maintenance services for elevators and escalators.

Location: Sigma Elevator (Thailand) Co., Ltd., No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok

Responsibilities

• Supervise daily field service operations, including 24‑hour emergency breakdown support, in line with maintenance schedules.
• Ensure strict compliance with safety, FPA, EH&S, and WWJSSS requirements, including audits and corrective action implementation.
• Lead and coach service technicians to achieve high efficiency, quality, and safety standards.
• Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns.
• Perform customer visits and prepare monthly service reports to support customer satisfaction.
• Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets.
• Carry out other duties as assigned by management.

Qualifications

• Bachelor’s degree in Electrical Engineering or Mechanical Engineering.
• Experience in field service operations, preferably in elevators, escalators, or related industries.
• Strong leadership, coordination, and problem‑solving skills.
• Customer‑focused mindset with good communication skills.
• Proficient in computer and digital tools for service operations.
• Ability to communicate clearly in English (written); spoken English is an advantage.
• Thai language proficiency is required.

What We Offer

• Work with a global industry leader with career growth opportunities in Thailand and internationally.
• Strong focus on safety, ethics, and people development, including training and development programs.
• Equal opportunity employer; reasonable accommodations available for qualified individuals with disabilities.