Cluster Reservations Agent

Job Location:

Anantara Mai Khao Phuket Villas
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

About the Role

Cluster Reservations Agent is responsible for managing room reservations for multiple properties, ensuring accurate booking administration, inventory control, and timely communication with guests, travel agents, and internal departments. This role supports revenue optimization by maximizing room occupancy, maintaining reservation accuracy, and delivering prompt, professional service.

The position is essential to handle daily reservation inquiries, process booking modifications and cancellations, coordinate with Front Office and Revenue teams, and maintain guest satisfaction while ensuring operational efficiency across the cluster.