Department Manager - IT PMO

About the Role

Department Manager - IT PMO at Lotus's (CP AXTRA). Onsite role supporting retail IT projects, seasonal events, cutovers and cross‑functional initiatives across stores, logistics, merchandising and e‑commerce.

Responsibilities

• Develop, manage, and maintain detailed IT project plans, schedules, and resource allocations aligned with retail business priorities.
• Monitor milestones and deliverables to ensure projects meet defined scope, quality, and timelines.
• Track and manage risks, issues, and dependencies across multiple retail functions.
• Deliver clear and consistent project updates tailored for executives, store leaders, IT teams, vendors, and cross‑functional business units.
• Prepare polished project presentations and reports under tight deadlines.
• Drive coordination between IT, store operations, logistics, merchandising, e‑commerce, and external partners.
• Adapt plans and approaches quickly in response to seasonality, promotional cycles, and changing retail business needs.
• Ensure project documentation is complete, accurate, and updated.
• Support major cutovers, go‑lives, and seasonal retail events that may require extended or irregular work hours.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• 3–7 years of IT project management experience, preferably in the retail industry.
• Proven ability to develop and manage detailed project timelines and deliverables.
• Exceptional communication skills with the ability to translate complex technical information for non‑technical retail stakeholders.
• Strong flexibility and responsiveness to dynamic business environments.
• Proficiency in project management tools such as MS Project, Jira, Confluence, or Smartsheet.
• Ability to create executive‑ready presentations quickly (PowerPoint or equivalent).
• Strong problem‑solving skills and a proactive approach to challenges.
• Willingness to support extended or irregular work hours during critical retail operational periods (e.g., seasonal events, system cutovers).
• PMP, PRINCE2, Agile/Scrum, or related certification.
• Experience working with POS, ERP, OMS, WMS, e‑commerce, or omnichannel retail systems.
• Familiarity with SDLC, Agile methods, and cloud‑based retail solutions.
• Experience contributing to PMO standards and process improvements.

Additional Information

CP AXTRA | Lotus's (CP AXTRA Public Company Limited). Nawamin Office: Buengkum, Bangkok 10230, Thailand.

By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries). Your personal data will be processed in accordance with the law and our policy.