Customer Service Inside Sales (Post Sales)

About the Role

Primary Job Location: 8/3 Soi Rim Thang Duan 2, Sukhumvit Road (Sukhumvit 62), Bang Chak Subdistrict, Phra Khanong District, Bangkok 10260, Thailand

Employment type: Full-time, Onsite

Responsibilities

• Support team and service sales-related activities within the company.
• Act as an extension of the field service force to maintain good customer relationships.
• Provide high standards of customer service through strong organization, administration and communication.
• Monitor company inventory stocks: perform stock-take, check stock availability and prepare parts for Technicians / Engineers.
• Process orders: key data from Purchase Orders into Navision system to generate service order confirmations and submit to service coordinator.
• Email performance invoices and service order confirmations to customers and follow up on customer payments.
• Generate weekly and monthly purchase order collections and sales reports.

Qualifications

• Bachelor’s degree in Economics or Engineering preferred; degrees in other fields welcome.
• Good spoken and written English is required.
• Experience handling paperwork and ensuring customer satisfaction is preferred.
• Positive attitude and a strong sense of responsibility.
• Understanding of production and service/sales techniques, including production processes and sales analysis.
• Able to work effectively under pressure.

Skills

• Familiarity with order processing and ERP/ Navision system workflows.
• Inventory management and stock control.
• Strong administrative skills and MS Office proficiency.
• Good command of spoken and written English.