Head of Sales Department

About the Role

General Manager of Sales is responsible for developing and implementing strategic sales plans to drive revenue growth, enhance market presence, and achieve organizational objectives. This role oversees all aspects of the sales function both wholesale and retail, fleet and diplomat sales business, including team leadership, customer relationship management, and coordination with marketing and operations teams to ensure consistent performance in a highly competitive market.

Responsibilities

• Develop and execute comprehensive sales strategies aligned with organizational goals.
• Identify new market opportunities, trends, and customer needs to stay ahead of competitors.
• Forecast sales targets and develop plans to achieve or exceed them.
• Identify sales promotion campaigns according to competitive environment and market situation to ensure sales target achievement.
• Supervise inbound logistics of new cars from various sources to ensure smooth operation.
• Ensure smooth outbound logistics to supply vehicles to dealers on time.
• Control inventory levels to achieve the operational targets set.
• Direct and control HMT direct sales operation to ensure direct sales target achievement.
• Provide support for sales skills enhancement including product knowledge and soft skills.
• Ensure direct sales operation alignment with dealer operation standards.
• Direct and control fleet and diplomat sales operation and provide guidance to fleet sales manager for successful fleet operation (fleet sales scheme, events, and fleet customer relationship programs).
• Lead, mentor, and manage a team of sales managers and representatives; establish clear performance goals and regularly review team achievements.
• Provide training and development programs to enhance team skills and performance.
• Build and maintain strong relationships with key customers, dealers, and partners such as insurance companies and financial institutions.
• Ensure customer satisfaction by addressing concerns and delivering exceptional service; actively participate in high-value negotiations and close significant deals.
• Collaborate with marketing, product development, and operations teams to align sales efforts.
• Monitor sales processes to ensure efficiency and effectiveness; analyze sales data, generate reports, and provide actionable insights for continuous improvement.
• Ensure adherence to company policies, industry regulations, and legal requirements; prepare and present regular sales performance reports to senior management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• Minimum of 8-10 years of progressive sales experience, with at least 3-5 years in a leadership role within the automobile or related industry.
• Proven ability to develop and execute successful sales strategies.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• Proficiency in CRM tools and sales performance software.
• Exceptional communication and negotiation skills.
• Proficiency in English, both speaking and writing.