Educational Counselor

About the Role

As an Educational Counselor at upGrad, you will be responsible for driving learner enrollments and achieving revenue targets by managing the full sales lifecycle - from lead engagement to enrollment and post-sales relationship management. In this role, you will act as a trusted advisor, helping working professionals identify the right learning path and demonstrating how upGrad’s programs can accelerate their career growth. The ideal candidate brings a hunter mindset, strong consultative selling skills, and deep experience in the education industry, with the ability to manage both B2C and B2C2B opportunities (individual learners and corporate-linked prospects).

Responsibilities

• Carry weekly enrollment/revenue and collection targets.
• Own the complete sales closing life cycle for assigned leads: phone calls, product demonstrations, sales closing, and post-sales relationship management.
• Engage with prospective learners via phone, email, and messaging platforms.
• Understand the learner’s background, goals, and motivations to recommend suitable upGrad programs.
• Provide accurate information about course offerings, admission requirements, and career outcomes, and act as a mentor and guide for career advice.
• Follow up with leads promptly and maintain a high conversion rate.
• Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
• Maintain detailed records of interactions and progress using CRM tools.

Qualifications

• Minimum 5 years of experience in the education industry, preferably in EdTech or higher education sales.
• Proven experience in telesales, consultative sales, or enrollment counseling.
• Strong hunter mindset and ability to handle B2C and B2C2B sales environments.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools and Microsoft Office Suite.
• Results-oriented with the ability to work under revenue targets and in fast-paced environments.