Guest Service Manager (Arabic Speaking)

Company Description

Avista Hideaway Phuket Patong – M Gallery Collection

Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.

Resort Overview

Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.
Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand
Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,
• A spa with outdoor cabanas,
• Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
• A complimentary shuttle bus to Patong Beach, just a five-minute drive.

Job Description

• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Implementing procedures to improve services offered with the aim of attracting more customers.
• Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.

Qualifications

• A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
• Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service.

Additional Information

• Supervise daily reception, check-in, check-out, and guest service workflows.
• Resolve guest concerns quickly, professionally, and with care.
• Train, coach, and schedule front office team members.
• Monitor room inventory, occupancy, and yield management to help drive revenue.
• Act as the shift leader or hotel representative when the manager is away.
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.