Assistant Villa Manager

Company Description

Avista Hideaway Phuket Patong – M Gallery Collection

Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.

Resort Overview

Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.
Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand
Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar
• A spa with outdoor cabanas
• Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
• A complimentary shuttle bus to Patong Beach, just a five-minute drive.

Job Description

• Lead, coach, and inspire the Villa Host team, fostering a culture of excellence, ownership, and genuine hospitality.
• Personally oversee the arrival, in-stay, and departure experience for villa guests, intervening with immediate resolution when service falls short of expectation.
• Manage VIP, repeat guest, and special occasion experiences with meticulous attention to detail and personalization.

Qualifications

• Minimum 4 years of experience in luxury hotel operations, with at least 1–2 years in a supervisory or assistant management capacity
• Background in villa, suite, or butler operations within a 5-star or ultra-luxury environment strongly preferred
• Degree or diploma in Hospitality Management or equivalent professional qualification
• Proficiency in Opera PMS and Microsoft Office Suite; experience with guest experience platforms (e.g. Alice, Kipsu, or equivalent) an advantage
• Excellent verbal and written communication skills in English; additional languages, particularly Mandarin or Russian, a significant advantage
• Strong financial acumen with exposure to budgeting and cost control processes.

Additional Information

• Supervise daily reception, check-in, check-out, and guest service workflows.
• Resolve guest concerns quickly, professionally, and with care.
• Train, coach, and schedule front office team members.
• Monitor room inventory, occupancy, and yield management to help drive revenue.
• Act as the shift leader or hotel representative when the manager is away.
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.