Customer Quality Support Advanced Engineer

Responsibilities

• Lead problem solving process to eliminate root causes of nonconforming products for both customer and internal concerns. Ensure all 8D follow up activity and close.
• Communicate with all MC personnel to get supports as needed.
• Maintain good employee relations, which include appropriate responses to employee’s needs and training.
• Implement statistical process control at key process characteristic
• External failure cost control by quick containment actions in the event of customers claims.
• Owner of Process release activity to ensure quality of the process & products from TG3 onwards.
• Support APDS activities related to quality tasks based on AS100 – TG3.
• Support ECR activities related to quality tasks based on AS007
• Drive continuous improvements related to APS (Quality First), including proactive activities within MCs.
• Support an internal audits, customer audits and third-party audits.
• General assignment required by Production /Customer Quality Section Manager.