Sales Associate

About the Company

WHY CARTIER? Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

About the Role

As an Ambassador of the Maison, Sales Associate is responsible for creating and elevating a unique and seamless experience at every stage of a client journey. You will develop and nurture meaningful connections with clients, building a loyal community that naturally contributes to the success of both individual and boutique objectives.

Responsibilities

• Strive to achieve individual and collective sales objectives through consultative selling and deep product knowledge.
• Track individual sales performance regularly and implement relevant action plans to drive target achievements.
• Proactively identify and convert clienteling opportunities by organizing appointments and building comprehensive client profiles.
• Collaborate effectively as a team member, supporting colleagues to deliver sales performance and client interactions.
• Maximize revenue potential by strategically enhancing each client interaction and consistently deliver experiences beyond satisfactory for all clients.
• Extend warm welcome to clients, assess their needs and provide personalized service; serve as a dedicated point of contact for client inquiries and service enquiries, ensuring seamless resolution and client satisfaction.
• Manage client information in an accurate and compliant manner and leverage insights to deliver bespoke client journeys; develop proactive outreach to drive client and prospect engagements.
• Participate in client events to reinforce brand values and deepen client bonds.
• Uphold the highest standards of operational compliance and excellence across boutique procedures and policies; ensure accurate stock management, participate in inventory processes, and maintain the impeccable presentation of the boutique.
• Provide ad-hoc support to Supervisor on assigned operational tasks and special projects; proactively support Visual Merchandising implementation and contribute to boutique continuous improvement efforts.

Qualifications

• Hold a Bachelor’s degree (any field).
• Minimum 2 years of retail experience, preferably in watches and jewellery luxury retail.
• Proven track record of sales success, strong selling skills and an innate sense of service excellence.
• Fluent in English and Thai; proficiency in Mandarin and/or Russian an added advantage.
• Self-driven, fast learner, digitally proficient, well groomed, with a pleasant and dynamic personality.
• Strong interpersonal and communication skills; results-oriented with good time management and multitasking skills; flexibility to work retail hours and travel as required for training, events, and meetings.