Account Manager

About the Job

We are seeking a highly motivated and strategically-minded Account Manager to own and grow our SME portfolio in Thailand. In this role, you will partner with Thailand’s most ambitious mid-market businesses, including emerging e-commerce brands and local tech innovators. We aren't looking for a "check-in" person, we need a growth architect who thrives on seeing their clients level up.

Minimum Qualifications

• 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
• Proven track record of consistently growing revenue within pool accounts. Experience managing global accounts is a strong plus
• Familiarity with the Thailand market is essential. You understand the need and cultural nuances of the Thai merchants

Core Competencies:

• Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team
• Exceptional Communicator: You possess professional proficiency in Thai and English. You can persuasively present to a boardroom in Thailand and collaborate effectively with internal teams in SEA
• Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential

Attributes We Value:

• Hustle with Integrity: You move fast, but you build trust through transparency and reliability
• Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request
• Resilience: You are undeterred by long sales cycles and complex procurement processes

Responsibilities

1. ⁠ ⁠Strategic Portfolio Growth & Revenue Ownership
   Own the full P&L for a portfolio of pool accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.
   Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk
   Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce
2. ⁠ ⁠Executive & Multi-Stakeholder Relationship Building
   Build and nurture C-level relationships(CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges
   Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI
   Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus
3. ⁠ ⁠Cross-Functional Influence
   Partner with internal teams (Product, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy
   Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility
4. ⁠ ⁠Market Intelligence & Local Expertise
   Stay ahead of regulatory shifts and payment trends in Thailand and Southeast Asia. Act as a subject matter expert on cross-border flows between Thailand, SEA and CN/HK
   Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of Thailand expanding into the region
   Do whatever it takes to make Xendit succeed!

Why Join Xendit?

• Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.
• Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.
• Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.
• Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.