Agent-Air Export Customer Service

About the Company

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
346 locations worldwide
Fortune 500
Globally unified systems

Responsibilities

• Take orders and make freight and document pick-up arrangements.
• Distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• Review, check and verify air export documents as provided by shippers.
• Strictly follow export-handling procedures as established by the management.
• Perform daily customer service operations, including order receiving, order follow-ups, report preparation and customer retention activities.
• Do shipment tracking and advise local or overseas customers and offices on any discrepancies.
• Communicate with overseas offices, local vendors and customers on shipment inquiries and handle customer complaints.
• Handle and achieve company’s quality system such as IO, OPS, Training hours, EXCEL.
• Take up additional assignments as required to meet company needs.

Qualifications

• University graduate, preferably with minimum 1 year's relevant experience.
• Be able to work under pressure and within time frames.
• Good communication in English.
• Chinese speaking is preferable.
• Well-versed in MS Office.

Benefits

• Paid Vacation, Holiday.
• Group Medical, Life & Accident Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

Additional Information

Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
Expeditors offers excellent benefits. All your information will be kept confidential according to EEO guidelines.