Senior Sales Associate - Phuket

About the Company

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

About the Role

As an Ambassador of the Maison, Senior Sale Associate is responsible for creating and elevating unique and seamless experience at every stage of a client journey. You will develop and nurture meaningful connections with clients, building a loyal community that naturally contributes to the success of both individual and boutique objectives. Lead by example, you will also embody and champion Cartier values through proactive team collaboration, in-depth product and selling knowledge as well as operational excellence.

Responsibilities

• Strive to achieve individual and collective sales objectives through consultative selling and deep product knowledge.
• Track individual sales performance and implement relevant action plans to drive target achievements.
• Proactively identify and convert clienteling opportunities by organizing appointments and building comprehensive client profiles.
• Collaborate effectively as a team member, supporting colleagues to deliver sales performance and client interactions.
• Maximize revenue potential by strategically enhancing each client interaction and consistently deliver experiences beyond satisfactory for all clients.
• Manage high-end business on the floor, provide exceptional client service and support Boutique management in daily operations, team guidance, presentation and performance.
• Extend warm welcome to clients, assess needs, provide personalized service, act as a dedicated point of contact for enquiries and ensure seamless resolution and client satisfaction.
• Manage client information accurately and compliantly; leverage insights to deliver bespoke client journeys and participate in client events.
• Uphold highest standards of operational compliance and excellence, ensure accurate stock management, participate in inventory processes and maintain impeccable boutique presentation.
• Support Visual Merchandising implementation, provide ad-hoc support on operational tasks and contribute to continuous improvement.
• Manage boutique opening and closing procedures, queue management, and ensure strict adherence to Cartier procedures including safety, security, product handling, inventory and cash management.

Qualifications

• Minimum Bachelor degree (any field).
• Minimum 5 years of retail experience, preferably in Watches & Jewellery luxury retail.
• Good leadership skills and strong team player; highly motivated and fast learner.
• Client service mindset, digital proficiency, result-oriented and proactive.
• Great communication and presentation skills.
• Excellent command in English and Thai; proficient in Chinese/Russian is a plus.
• Well groomed, with a pleasant and dynamic personality.