Sales and Service Officer - DLE

Job Summary

Responsible for serving all segment customer in payment, customer care & solutions for achieving CE11, CSI; acquire new postpaid sub., selling Postpaid, FBB, VAS & Devices and others by consultancy, and cross & up sell other strategic corporate’s product & service to achieve target.

Job Description

• Serve all segment customer in payment, customer care & solution in order to AWT/AHT.
• Analyze customer profile/customer insight/lifestyle/usage pattern and serve/record of activity base on Total Service Solution to increase CE11, SQ, CSI & NPS.
• Acquire new postpaid sub., NMP, convert pre2post, sell VAS/Digital Content, Devices and AIS Fibre by consultancy, and cross&up sell other strategic corporate’s product & service to achieve target.
• Churn protection by customer's negotiation to still in our company, and MNP by customer's influencing to port in our company.
• Self competency development in product&service knowledge for passing competency test&serving customer like a professional.
• Co-operate with all related department to serve (before/after) &solve the problem of customer such as network quality, billing, device and new product knowledge, ect.