Technical Product Manager (Loyalty and Rewards)

About the Company

Youtap Limited is a fintech and software company that provides white-label digital banking, payments, wallet, POS, and customer engagement solutions for financial institutions, merchants, and enterprises. The company builds products that help organizations create seamless digital experiences and stronger customer relationships across payments and engagement journeys.

Responsibilities

• Own the product roadmap for loyalty and rewards features across digital channels.
• Gather customer and stakeholder requirements to shape loyalty product enhancements.
• Collaborate with engineering, design, and business teams to deliver new features.
• Analyze user behavior and performance metrics to improve engagement and retention.
• Define and prioritize initiatives that grow rewards adoption and customer value.
• Work with customers on their loyalty programs and own the loyalty product, providing solutions and suggestions on how to use the platform to generate campaigns and offerings for their customers.

Qualifications

• Bachelor's degree in marketing or computer science.
• 5+ years of product management experience in loyalty, rewards, or fintech.
• Experience with digital engagement platforms, promotions, or customer rewards systems, along with strong knowledge of customer engagement and retention strategies.
• Experience using AI for discovery and research and AI-based front-end prototyping.
• Experience advising clients on campaign strategy and loyalty program optimization.
• Proven ability to translate customer needs into product solutions and requirements while working cross-functionally with engineering, design, and business stakeholders.
• Fluency in English and Thai.