Service Area Manager

About the Company

Jardine Schindler Thailand

Responsibilities

• Ensures that customer relationships are properly maintained so that the likelihood of operations and sales support are maximized.
• Monitor safety test and audit are carried out on time, non-conformance finding is fixed on time as department target and the functionality and safety of products are guaranteed to clients.
• Monitor that maintenance work is carried out on time and is aligned with modular maintenance plan and quality of services are effectively delivered as agreed with clients.
• Monitor that callback work is attended and fixed in a timely manner.
• Monitor that non-billable and billable repair work are carried out in a timely manner and maximized department and customer benefit.
• Monitor route optimization including maintenance, callback and repair assignment and technician skill mapping in his operations area.
• Ensure equipment reliability in his operations area including Mean Time Between Calland Sick Unit rate are achieved the target.
• Provide technical information to modernization sales team for relevant operations topic.
• Drive team to maximize usage of IoT connectivity for reliability improvement, material & labor cost -control, increasing sales opportunity and maintaining customer's satisfaction.

Qualifications & Requirements

• Bachelor’s degree in electrical or mechanical engineering, or a related field.
• Minimum of 5 years in Service Engineering Equipment business or a relevant field.
• Strong communication, leadership, and presentation skills.
• Excellent communication skills in Thai and good working knowledge of English.
• Proficiency in Outlook and basic MS Office; SAP knowledge is an advantage.
• Comprehensive understanding of operational business processes, including workforce management, customer engagement, and cost control, to optimize efficiency and performance.
• Proven ability to manage and resolve technical and non-technical issues.
• Experience supervising a team of 30+ technical professionals.
• Willingness to work beyond standard business hours when necessary, including attending customer meetings and responding to urgent calls for equipment breakdowns or critical issues.
• Maintain a high level of responsibility and sound decision-making in all aspects of work.