Customer Success Consultant

About the Role

Customer Success Consultant – Learning Solutions (83,990 THB/Month). Remote-first | Bangkok, Thailand | 6-Month Assignment. Act as a trusted partner to enterprise and university customers across Thailand to drive onboarding, engagement, platform adoption, and long-term customer success. Work closely with HR leaders, Learning & Development teams, university stakeholders, faculty, and business leaders.

Responsibilities

• Serve as a trusted advisor to enterprise and university customers across Thailand: build relationships with HR, faculty, administrators, and business leaders; support onboarding, adoption, engagement, and retention initiatives; conduct recurring customer meetings to monitor progress, utilization, and success outcomes; identify opportunities to improve engagement and reduce churn risk.
• Support implementation and operationalization of role-based learning programs, workforce upskilling initiatives, competency-based training programs, and academic/for-credit learning initiatives; align learning programs with business and institutional goals and drive learner adoption and platform utilization.
• Facilitate onboarding sessions, workshops, webinars, and engagement activities; support customer change management initiatives and drive learner engagement campaigns and outreach efforts.
• Support LMS implementation and learning platform enablement: assist with troubleshooting and administrator support; coordinate with internal technical and integration teams; provide reporting insights and usage updates through Excel, Salesforce, or reporting tools when applicable.
• Collaborate closely with Customer Success, Sales, APAC stakeholders, and regional leadership to support customer growth and long-term account success through strong execution and relationship management.

Qualifications

• 4–6 years of experience in one or more of: Customer Success, client-facing consulting, program or project management, Learning & Development, EdTech or SaaS implementation, or learning platform adoption.
• Thai language fluency is required; experience working with Thailand-based enterprise customers and/or universities.
• Strong stakeholder and relationship management experience; experience supporting multiple customer groups simultaneously; comfortable meeting customers in person throughout Bangkok and Thailand; strong communication and presentation skills; ability to work independently in a fast-paced, remote-first environment.
• Strongly preferred: experience in EdTech, Higher Education, SaaS, digital learning, or corporate learning environments; experience with LMS platforms such as Moodle, Blackboard, Darwinbox; exposure to Salesforce, Tableau, or customer reporting tools; experience supporting digital transformation or workforce upskilling initiatives.

Skills

• Account management, customer service, CRM (Salesforce), project management, Excel, and stakeholder management; strong customer-facing presence and change management capability.

Additional Information

• Location: Bangkok, Thailand. Work environment: Remote-first with optional WeWork access. Customer-facing role with regular in-person customer meetings. Assignment length: 6 months. Compensation: 83,990 THB/month. Expenses related to customer meetings and work activities reimbursed.
• Important Candidate Safety Notice: Only trust communication from verified TCWGlobal representatives; ensure a TCWGlobal recruiter is present on all official phone or video interviews; TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process; do not share sensitive personal information with unverified individuals or suspicious third parties.