Guest Service Agent - Chinese Speaking

About the Role

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

• Provide smooth check-in and check-out and assist guests throughout their stay.
• Process operational needs, complete reports, and address guest requests.
• Share highlights and recommendations of the local area with guests.
• Maintain a safe workplace, follow company policies and procedures, maintain confidentiality, and protect company assets.
• Uphold quality standards and ensure uniform, personal appearance, and professional communications.
• Be on feet and moving around for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.